Privacy Policy

Information We Collect

We collect information you provide directly to us, as well as information collected automatically when you use our website.

Information you provide:

• Name, email address, phone number and delivery address when you place an order or register an account.
• Payment information (processed securely via our payment gateway — we do not store card details).
• Messages or queries you send us via contact form or WhatsApp.
• Newsletter or offer subscription details if you opt in.

Information collected automatically:

• Browser type, device type and IP address.
• Pages visited, time spent and referring URLs.
• Cookies and similar tracking technologies (see Cookies section below).

How We Use Your Information

We use the information we collect for the following purposes:

• Processing and fulfilling your orders, including shipping and delivery.
• Sending order confirmations, updates and tracking details via SMS, email or WhatsApp.
• Responding to your enquiries and providing customer support.
• Sending promotional offers and new arrivals (only if you have opted in).
• Improving our website, products and services based on usage data.
• Preventing fraud and ensuring the security of our platform.
• Complying with legal obligations.

Information Sharing

We do not sell, rent or trade your personal information to third parties. We may share your information only in the following limited circumstances:

• Shipping partners (e.g. Shiprocket / GoKwik): Your name, address and phone number are shared solely for the purpose of delivering your order.
• Payment gateways (e.g. Razorpay): Payment details are processed on their secure servers. We do not store your card or banking information.
• Legal requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities.

Cookies

We use cookies to enhance your browsing experience on KitaabKharido. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential cookies: Required for the website to function — cart contents, session management.
• Analytics cookies: Help us understand how visitors use our site so we can improve it.
• Preference cookies: Remember your settings and preferences.

You can disable cookies in your browser settings at any time, though this may affect the functionality of certain features such as the shopping cart.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. Our website uses SSL encryption for all data transmitted between your browser and our servers.

However, please note that no method of transmission over the Internet is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.

Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to certain exceptions.
• Opt-out: Unsubscribe from marketing communications at any time.
• Portability: Request transfer of your data in a machine-readable format.

To exercise any of these rights, please contact us at thebookshop09@gmail.com.

Third-Party Links

Our website may contain links to third-party websites (such as publishers' sites or social media). We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policy of any third-party site you visit.

Children's Privacy

KitaabKharido is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "last revised" date. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy, please contact us:

• Email: thebookshop09@gmail.com
• Phone: +91 9310262701
• Address: Shop No. 2, A-35/36, Bhandari House, Dr. Mukherjee Nagar, Delhi - 110009